Experiencing problems with Amazon Prime on your Firestick? It can be frustrating when Amazon Prime is not working on your Firestick, but you’re not alone. Many users have encountered various errors and difficulties while trying to stream Amazon Prime videos through their Firestick devices. These issues can include black screens, playback errors, no sound, or videos not being available in your region.
The reasons behind Amazon Prime not working on Firestick can vary and may include network issues, compatibility issues, outdated software, or restrictions imposed by Amazon Prime itself. These issues can disrupt your streaming experience and prevent you from enjoying your favorite Amazon Prime shows and movies seamlessly on your Firestick.
Fortunately, there are solutions available to resolve these problems and get Amazon Prime working smoothly on your Firestick once again.
Fixes For Amazon Prime TV Not Working on Firestick
If you have any issues mentioned above, you can easily fix them all by yourself. Try the troubleshooting tips mentioned here one by one to solve the Amazon Prime app on your Firestick.
Login Issues
You can access the Amazon Prime app on up to three devices based on your subscription. If you exceed that limit, your account will be removed from all the devices.
With the new password-sharing restrictions, you will experience a lot of login issues with the Amazon Prime app. Make sure that you are entering the credentials without any mistakes. And don’t exceed the specified device count to fix the login issues. If there are no login issues, try the next fix.
Check Amazon Prime Server
Being a popular platform, Amazon Prime servers had to deal with a lot of users. Sometimes, the servers on Amazon Prime may not work properly.
If the issue is with the server, you have to wait until it is resolved. You can check the latest updates on Amazon Prime’s official social media handles. If there is no server issue, go to the next fix.
Check Subscription
Make sure that your Amazon Prime subscription is valid and active. If your subscription is expired, you can’t access the video content in the Amazon Prime app.
If you recently bought an Amazon Prime subscription, make sure that it is activated. When you have no issues with your subscription, you can try the next fix.
Watch Different Title
The on-demand and trending titles on Amazon Prime will have a lot of users. In some cases, your Firestick can’t load those video titles properly. To fix this issue, you have to watch a different movie or a TV show for a while. After an hour or two, stream the on-demand title. It will load without any issues.
If you are experiencing the same issue for all the video titles, you need to restart the app to fix the issue.
Restart Amazon Prime
If the Amazon Prime app has stopped working on your Fire TV Stick, you need to close or force-close the app.
Press the Back button on the remote to close the Amazon Prime app. If it is not closing, press the Back button three or four times to close the app on Firestick. Then, open the app again. If you have the same issue, you need to force close the app.
On your Firestick, go to the Settings menu and open the Applications tile. Click the Manage Installed Applications and choose the Amazon Prime app. Select the Force Stop option to close the app from the background. Then, open the Amazon Prime app after a few minutes. If the issue persists, go to the next fix.
Restart Firestick
Restarting the Firestick will fix most of the software issues. If the Amazon Prime app is not loading on your Firestick, you can restart the device to fix the issue.
On your Fire TV Stick, open the Settings menu and choose the My Fire TV option. Tap the Restart option and confirm it in the pop-up to reboot your Firestick. After the restart, open the Amazon Prime app and check if it is loading the video content or not. If not, check whether your internet connection is stable or not.
Check Internet Connection
To stream Amazon Prime video content without buffering on Firestick, you need at least 3 Mbps internet to stream 720p content. For 1080p and 4K content, you need 8 Mbps internet.
Make sure that your Firestick is receiving stable internet from the router. If not, you need to restart the router. You can also try connecting your Fire TV with an ethernet cable to get a stable connection. If the internet connection is stable and the Amazon Prime app is not loading on your Firestick, you have to clear the cache files.
Clear Data & Cache on Firestick
If you are using your Firestick or Fire TV for a longer period of time, it will have a lot of cache files and temporary data. These temporary data will affect your device’s performance. To fix this issue, you need to clear the cache files for the Amazon Prime app on your Firestick every once a week.
Go to the Settings menu and choose Applications. Click the Manage Installed Applications and choose the Amazon Prime app. Tap the Clear Cache button to delete the cache files. Then, click the Clear Data button to remove all the temporary files stored in the Amazon Prime app. Now, check if the issue with Amazon Prime not working on Firestick is resolved. If not, try the next fix.
Disconnect VPN
If you are using any VPN network on your Firestick, it will affect your Amazon Prime streaming experience. Sometimes, the Amazon Prime app will detect the VPN connection and won’t allow you to stream video titles. VPNs like Surfshark VPN and IPVanish VPN won’t bypass Amazon Prime’s geo-restrictions. You need to use powerful VPNs like NordVPN and ExpressVPN. If possible, don’t use VPN at all to get the best streaming experience.
Update Amazon Prime
If you are using the older version of the Amazon Prime app on your Amazon Fire TV Stick, some of the new features won’t work. Sometimes, Amazon Prime’s 4K content won’t be playing on your Firestick. To fix the issue, you need to update the app on your Firestick.
Go to the Apps menu and choose the Amazon Prime app. Click the Options button on the remote and choose the More Info button. On the next screen, tap the Update button to update the Amazon Prime app on your Firestick. After the update, the Amazon Prime app will work without any issues. If you have the same issue even after the update, try updating your Firestick device.
Update Firestick
You will have a lot of restrictions and limitations in the older version of Fire OS. The Amazon Prime app won’t play a lot of video content on the older version of Fire OS. The latest version of Fire OS is Fire OS 7 (as of May 2023). If you are using the older version, update your Firestick.
Open the Settings menu and choose the My Fire TV option. Tap the About option and click the Check for System Update option. If a new update is available, it will be installed automatically. After the update, open the Amazon Prime app and check if the video is playing or not. If the app is having the same issue, you need to uninstall and install the app again.
Uninstall and Reinstall Amazon Prime
Sometimes, the Amazon Prime app may be corrupted with unnecessary files. To fix this issue, you need to uninstall the app from your Firestick and install it again.
Open the Settings menu and click the Applications tile. Tap the Manage Installed Applications button and choose the Amazon Prime app. Now, click the Uninstall button to remove the app from your Fire TV. On the confirmation pop-up, click the Uninstall button. Then, restart your Firestick. After that, install the app again from the Amazon App Store. The app will work without any issues. If the same issue is repeated, you need to reset your Firestick.
Reset Firestick
Resetting the Firestick is the last fix to resolve issues with the Amazon Prime app. Remember, resetting the device will remove all the user-defined settings and delete all the apps & games installed on your Fire TV.
Go to the Settings menu and choose the My Fire TV tile. Scroll to the bottom and tap the Reset to Factory Defaults option. On the confirmation pop-up, click the Reset button to reset the Firestick. After the reset, set up the device and install the Amazon Prime app. If you have the same issue, you need to contact Amazon Prime support.
Customer Support
If resetting the device is not fixing your issue, you need to get assistance from the Amazon Prime support center. Amazon Prime offers both phone call and chat options to enquire about queries. You can contact them from the official website or from the app and fix your issue.
Common Amazon Prime Error Codes and Solutions
| Error Code | Description | Solution |
|---|---|---|
| 5004 | Playback Error | Check your internet connection, restart Firestick, or clear the app cache and data |
| 9074 | Insufficient Bandwidth | Ensure a stable and high-speed internet connection |
| 9073 | Video Unavailable | Check your internet connection and try again |
| 1060 | Service Unavailable | Wait for a while and try again later |
| 5505 | Out of Memory | Restart your Firestick or free up device storage |
| 5506 | Application Unavailable | Update the Amazon Prime Video app or reinstall it |
| 9068 | Location Unavailable | Enable location services in your device settings |
| 7031 | Network Error | Check your internet connection for stability |
| 7034 | Server Error | Refresh the app or try again later |
FAQ
The Amazon Prime app is available for all the models of Fire TV Stick and Fire TV. But, Amazon Prime is not available in countries like Canada, China, Russia, and North Korea. In those countries, you can’t access the Prime Video app on your Firestick.
If the Amazon Prime audio is not working on your Firestick, restart your Firestick and TV. Ensure correct audio settings. Check the HDMI cable connection.